On october 21st, 2015, released a security advisory. Calabrios unique relationship with cisco ensures that product upgrades and releases launch in tandem with cisco releases, which provides the speed and flexibility for customers to keep their technology and capabilities current. Workforce optimization recordingand qualitymanagement quickstartguide version. Csctx43350 recording server in api login logout loop. Improve employee productivity in the office and on the road with awardwinning unified communications suite. Cisco unified communications manager cucm is the call routing and signaling component of the cisco unified communications solution. Learn how cisco and calabrio are working together to offer a seamless, cloudbased wfo solution for contact centers of any size. Prerequisites before deploying harmony workforce optimization, ensure that you have the following knowledge, skills, and tools.
Aligns contact center performance with business objectives. I have enabled a couple of evaluation forms and have tested all looks good but, some supervisors would like to create additional evaluation forms and edit. Unified workforce optimization workforce management 10. Cisco unified workforce optimization install and upgrade guides. Jul, 2016 it also gives an overview of the windows server configuration used on the cisco calabrio workforce optimization server for simple compliance recording minute. A total of eight common vulnerabilities and exposures cves were assigned. Cisco network registrar none installation manual pdf download. As the only wfo provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, calabrio one is built so that you can easily get the insight needed to operate and improve your contact center. Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions.
Summary of contents of technical references for cisco cisco unified workforce optimization workforce management 10. On january 28, 2016, the openssl project released a security advisory detailing two vulnerabilities. Figure 11 illustrates the four standard layers of the cisco uc voice infrastructure model and the components that make up the layers figure 11. Multiple cisco products incorporate a version of the ntpd package. On march 1, 2016, the openssl software foundation released a security advisory detailing seven vulnerabilities and a new attack, referred to as the decrypting rsa with obsolete and weakened encryption drown attack. Deploying harmony workforce optimization on unified. Cisco unified workforce optimization call recording and quality management application user guide, release 10. Brochures workforce optimization software from calabrio, inc. Multiple vulnerabilities in ntpd affecting cisco products. The vulnerability could allow an unauthenticated, remote attacker to trigger a buffer overflow condition that may result in a denial of service dos condition or allow the attacker. This section of the chapter excerpt from the book implementing cisco unified communications manager, part 1 will provide an overview of the new features, as well as the knowledge necessary to install, configure and. Cisco unified workforce optimization for cisco unified.
This vulnerability has been assigned cveid cve20175638. Installing the unified workforce optimization notification client. It enables more effective, secure communications and can transform the way in which we communicate. On january 26, 2017, the openssl software foundation released a security advisory that included three new vulnerabilities. Ordering information for cisco unified workforce optimization software and maintenance components call recording voice only. Contact center workforce optimization calabrio one. Cisco unified workforce optimization for cisco unified contact center express 10. The modern workforce is global, demanding realtime collaboration. Cisco workforce optimization licenses are not supported with smart licensing. Cisco unified workforce optimization quality management integration guide for cad and finesse pdf 390 kb cisco unified workforce optimization quality management api and database schema reference guide pdf 1 mb troubleshooting guides. Createdatabasecatalogs 105 generateinfoformsiclients 105 download installjtapi 105 encryptaudiofiles 105 setrecordinghomedirectory 105 generatesslcertificate 105. Page 1cisco workforce optimization system configuration guide release 1. Cisco unified workforce optimization workforce management.
This course provides the student with experience and knowledge of tasks typically performed during contact center deployment. Technical references 25 data sheets and literature. Cisco unified workforce optimization for cisco unified contact. Click here to download the latest ova templates information for unified ccx. Cisco unified workforce optimization enduser guides cisco. Calabrio is also the oem provider of cisco unified workforce optimization for cisco unified contact center express. Cisco unified workforce optimization recording and quality. Partner marketers, sellers, technical engineers, distributors, and executives. Hello, my company will be updating our cisco unified workforce optimization from v10. This cisco deploying workforce management for cisco unified workforce optimization wfm course is offered multiple times in a variety of locations and training topics.
Unified workforce optimization transforms the supervisor experience, giving. Cisco unified workforce optimization directly integrates with cisco supervisor desktop, which unifies the tactical tools for supervisors with the key cisco unified workforce optimization components they need to optimize team performance. Cisco cisco unified workforce optimization call recording. Cisco unified workforce optimization quality management. Cisco unified workforce optimization applications include call recording, quality. Workforce optimization software hrsoftware homepage. Cisco unified contact center express is provided in three packages. View online or download cisco network registrar none installation manual. Cisco unified workforce optimization install and upgrade.
Multiple cisco products incorporate a version of glibc that may be affected by the vulnerability. Configuring recording for cisco workforce optimization. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Cisco unified contact center express workforce management v. It also gives an overview of the windows server configuration used on the cisco calabrio workforce optimization server for simple compliance recording minute. Cisco systems unified workforce optimization installation guide. Advice and info for unified workforce optimization v. Cisco unified workforce optimization quality management troubleshooting guide pdf 1 mb.
Page 1cisco unified workforce optimization quality managmenet administrator user guide version 8. Download the latest quality management service release sr and the latest. If this is a new installation and you dont have the bootable disc you should talk to the sales repcisco amse. Endofsale and endoflife announcement for the cisco unified communications software subscription ucss field notices. Cisco unified workforce optimization for cisco unified contact center express 8.
Cisco unified communications manager architecture cucm overview cisco uni. This vulnerability may allow an attacker to obtain sensitive information from an exploited system or, in some instances, perform remote code execution. Cisco unified workforce optimization call recording 9. Cisco unified workforce optimization is a tool that can be used in conjunction with cisco agent desktop and cisco supervisor desktop and offers the following benefits. This advisory will be updated as additional information becomes.
Page 1cisco unified workforce optimization quality management service information 2. Cisco unified workforce optimization call recording and qm 8. Cisco unified workforce optimization workforce management 10. Cisco unified workforce optimization call recording 10. Multiple cisco products incorporate a version of the openssl package affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to conduct maninthemiddle attacks on an ssltls connection. Apache struts2 jakarta multipart parser file upload. Multiple vulnerabilities in openssl affecting cisco products. Unified workforce optimization quality management 11.
The foundation also released one vulnerability that was already disclosed in the openssl advisory for november 2016 and included in the cisco security advisory multiple vulnerabilities in openssl affecting cisco products. To order cisco unified workforce optimization, use the information in table 5, which outlines all part numbers to order cisco unified workforce optimization for each version of cisco unified contact center express. Unified workforce optimization quality management 8. Deploying harmony workforce optimization on unified contact. Cisco unified workforce optimization for cisco unified contact center express helps supervisors and other managers align contact center performance with business objectives by integrating workforce optimization into the teams daily workflow. Learn about calabrio call recording, available as standalone software and in the calabrio one workforce optimization suite. Advice and info for unified workforce optimization. On january 27, 2015, a buffer overflow vulnerability in the gnu c library glibc was publicly announced. Cisco unified workforce optimization some links below may open a new browser window to display the document you selected. This vulnerability is related to the various gethostbyname functions included in glibc and affects applications that call these functions.
Learn how calabrio ones workforce optimization solution works with amazon. Gnu glibc gethostbyname function buffer overflow vulnerability. Unified workforce optimization advanced quality management 8. Of the eight cves, three relate to the drown attack. Cisco deploying workforce management for cisco unified. Cisco network registrar none network router pdf manual download. Watch this video to learn more about workforce management and some numbers from customers that benefited from this contact center technology. The scalability of our cloud platform allows for quick deployment of remote work modelsand it gives our customers precise control over both. Versions of this package are affected by one or more vulnerabilities that could allow an unauthenticated, remote attacker to create a denial of service dos condition or modify the time being advertised by a device acting as a network time protocol ntp server. Cisco unified workforce optimization is a tool that can be used in conjunction with cisco agent desktop and cisco supervisor desktop. Summary of contents of user guide for cisco cisco unified workforce optimization adv quality management 9. Cisco unified workforce optimization adv quality management 9. On march 6, 2017, apache disclosed a vulnerability in the jakarta multipart parser used in apache struts2 that could allow an attacker to execute commands remotely on a targeted system by using a crafted contenttype, contentdisposition, or contentlength value.
Hi im facing a problem in cisco wfo quality management 10. On february 16, 2016, an industrywide, critical vulnerability in the gnu c library glibc was publicly disclosed. Cisco cisco unified workforce optimization workforce. Cisco unified workforce optimization quality management 11. Brochures workforce optimization software from calabrio. Contact center cisco unified workforce optimization cisco. Cisco unified workforce optimization enduser guides. Unlock the value buried within your customer interaction data. Get product information, technical documents, downloads, and community content.
Cisco unified contact center express workforce management. Browser compatibility is checked image attached, secur. Vulnerability in gnu glibc affecting cisco products. Learn how calabrio ones workforce optimization solution works with. Cisco unified workforce optimization advanced quality management 8. Summary of contents of maintenance manual for cisco cisco unified workforce optimization call recording and qm 8. Calabrio one is an intelligent, fullyintegrated contact center workforce optimization suite. Cisco cisco unified workforce optimization call recording 9. Download our data sheet to learn 4 critical factors that will guide your decision. Calabrio workforce optimization suite media player user guide, release 10. Cisco unified workforce optimization recording and quality management quick start author. Cisco unified workforce optimization call recording and quality management quick start guide, release 10. Integrates workforce optimization software with desktop tools.
Cisco cisco unified workforce optimization adv quality. Cisco cisco unified workforce optimization call recording and. Cisco unified workforce optimization quality management 8. Summary of contents of design guide for cisco cisco unified workforce optimization workforce management 10.
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